Customer Service

FAQ

How do I clean my mat?

Vacuuming is the most effective way to clean the mat on a daily basis. Small mats can be shaken outside to remove any sand and grit trapped in the pile.
After a while, the textile surface may require more thorough cleaning, and it doesn’t hurt to clean the rubber now and then. The mat can be washed in a washing machine at 60oC and dried in a tumble dryer. If your washing machine has limited capacity, you can send the mat to a professional laundry.

Can the mat be used outdoors as well?

Yes, your Heymat can also be used outside, as long as it is under roof. The mat should not be exposed to direct sunlight over time, as the colours will fade.

Can I use the mat if I have under-floor heating?

In most cases you should not encounter any problems. If your heating system is old and does not have a thermostat, or if you have a wooden floor that is sensitive to heat, you should regularly lift the mat and feel the floor to make sure it does not get too hot for the first few days.

Why is my mat shedding?

The surface and backing of your mat are vulcanised at high temperatures. If your mat is shedding, it could be an indication of a production defect. Please contact us. If your mat is defective, we will replace it.

Orders and payments

How to order?

Our website also works as our online store, and you can order products and get them shipped to your home. When you are on the main page, scroll down to find the products. If you have found something you like and want to order this, choose the desired size first and then click “Buy”. The shopping cart is displayed and once you have placed all the products you want to purchase, proceed to payment by touching “Checkout”

Payment options

Our payment options are:

Klarna, where you can pay by card (Visa and Mastercard) or invoice

PayPal
If you choose Klarna as a payment solution, your information will automatically be filled in in the form if you have previously used Klarna.

Gift Cards

If you have a gift card you wish to use, enter the gift card code when you reach the payment page. The gift card value is deducted from the total and you can pay any excess amount with our payment solutions.

Order confirmation

When the order is registered in the online store, you will receive an order confirmation at your specified email address. If you have placed an order and do not receive a confirmation of order, please send us an e-mail to info@heymat.no.

Payment Reminder

If you have chosen invoice from Klarna and do not pay the amount within the deadline, payment reminder and further follow-up will be carried out by Klarna.

Sold out items

If a product is out of stock, we will let you know and inform you of the expected date of delivery.

Product information

Pile

The upper surface of a Heymat is made from nylon. Nylon has properties that are ideal for entrance mats, as moisture attaches itself to the surface of the fibres. The total effective surface area is far greater than what you see and is thus capable of holding a considerable amount of moisture.

Moreover, the heat-treated fibres give the mat a better scraping effect than, for example, a cotton mat with soft fibres. When you wipe your feet, dirt from your shoes disappears into the mat due to the structure of the surface.

The nylon mat also dries quicker than mats made out of other materials since moisture evaporate from nylon more efficiently.

Rubber

The underside of the mat is made from nitrile rubber. Nitrile rubber is resistant to all kinds of dirt and is extremely flexible.

The rubberized reverse enables the mat to lie solid and flat on the floor.

Individual variation

The production process behind a Heymat involves numerous manual operations. The mats therefore have fewer variations in size, colour and appearance.

Flame resistant

Heymat satisfies EN ISO 9239-1 or DOC-FF-A-70 depending on which of our two qualities you acquire

Cleaning

After a while, the mats textile surface and the rubber backing will need a more thorough cleaning. This can be done by washing it on 60 degrees Celsius in a washer. Use a tumble dryer or let it hang somewhere it can breathe before putting it back. If your household washer doesn’t have the capacity to wash your mat, you can send it to us for a thorough cleaning done by professionals. Contact us for more information.

Returns and refunds

Return policy

If you are not satisfied with the product, please return it within 30 days. The mat must be unused and undamaged.

Other questions? Send us an email.
info@heymat.no