Customer Service

FAQ

How do I clean my mat?

Vacuuming is the most effective way to clean the mat on a daily basis. Small mats can be shaken outside to remove any sand and grit trapped in the pile.
After a while, the textile surface may require more thorough cleaning, and it doesn’t hurt to clean the rubber now and then. The mat can be washed in a washing machine at 60oC and dried in a tumble dryer. If your washing machine has limited capacity, you can send the mat to a professional laundry.

Can the mat be used outdoors as well?

Yes, your Heymat can also be used outside, as long as it is under roof. The mat should not be exposed to direct sunlight over time, as the colours will fade.

Can I use the mat if I have under-floor heating?

In most cases you should not encounter any problems. If your heating system is old and does not have a thermostat, or if you have a wooden floor that is sensitive to heat, you should regularly lift the mat and feel the floor to make sure it does not get too hot for the first few days.

Will the mat shrink?

The mat will always shrink a little with the first wash. However, your Heymat is delivered pre-washed, and should not shrink. There is always a chance, though, that it might shrink a little bit more if you were to wash and/or dry it at high temperatures.

Why is my mat shedding?

The surface and backing of your mat are vulcanised at high temperatures. If your mat is shedding, it could be an indication of a production defect. Please contact us. If your mat is defective, we will replace it.

Product information

Pile

The upper surface of a Heymat is made from nylon. Nylon has properties that are ideal for entrance mats, as moisture attaches itself to the surface of the fibres. The total effective surface area is far greater than what you see and is thus capable of holding a considerable amount of moisture.

Moreover, the heat-treated fibres give the mat a better scraping effect than, for example, a cotton mat with soft fibres. When you wipe your feet, dirt from your shoes disappears into the mat due to the structure of the surface.

The nylon mat also dries quicker than mats made out of other materials since moisture evaporate from nylon more efficiently.

Rubber

The underside of the mat is made from nitrile rubber. Nitrile rubber is resistant to all kinds of dirt and is extremely flexible.

The rubberized reverse enables the mat to lie solid and flat on the floor.

Individual variation

The production process behind a Heymat involves numerous manual operations. The mats therefore have fewer variations in size, colour and appearance.

Flame resistant

Heymat satisfies EN ISO 9239-1 or DOC-FF-A-70 depending on which of our two qualities you acquire

Cleaning

After a while, the mats textile surface and the rubber backing will need a more thorough cleaning. This can be done by washing it on 60 degrees Celsius in a washer. Use a tumble dryer or let it hang somewhere it can breathe before putting it back. If your household washer doesn’t have the capacity to wash your mat, you can send it to us for a thorough cleaning done by professionals. Contact us for more information.

Other questions? Send us an email.
info@heymat.no